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Retailer

Training Room

Welcome to the Training Room where you will find all the training sessions for the Toolbox.

The training sessions are designed to give you the skills and knowledge needed to complete the scenarios. You can work through all the training sessions straight away, or complete them, if you need to, as you do each scenario.

Each training session has a number of topics. To see the topics, choose a training session by selecting Get started.

 

 
Legislation and policies
Legislation and policies

Learn about legislation and how this affects your store's policies. Get started

Communication
Communication

Learn how to better communicate with customers, colleagues and others in your workplace. Get started

Point of sale transactions
Point of sales transactions

Find out the basic functions and how to process some common point of sale transactions. Get started

Other retail equipment
Other retail equipment

Take a look at some other equipment used in a retail outlet. Get started

Retail documents
Retail documents

See some different documents used in the retail industry. Get started

Working effectively
Working effectively

Learn some important tips about presenting yourself professionally in the retail industry. Get started

OHS
Stock control

Find out how to work safely in a retail environment. Get started

Security
Security image

Learn some tips for preventing and minimising theft in a retail outlet. Get started

Merchandising & marketing
Security

Explore how merchandising and marketing can make a store and its products attractive to customers. Get started

Selling products
Security

Learn how product knowledge and good techniques can help with selling. Get started

Handling takings
Security

Learn about the procedures for handling cash and non-cash items. Get started

Retail industry
Security

Find out more about a career in the retail industry. Get started

 
 
 
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