Training Room
Welcome to the Training Room where you will find all the training sessions for the Toolbox.
The training sessions are designed to give you the skills and knowledge needed to complete the scenarios. You can work through all the training sessions straight away, or complete them, if you need to, as you do each scenario.
Each training session has a number of topics. To see the topics, choose a training session by selecting Get started.
Learn about legislation and how this affects your store's policies. Get started
Learn how to better communicate with customers, colleagues and others in your workplace. Get started
Find out the basic functions and how to process some common point of sale transactions. Get started
Take a look at some other equipment used in a retail outlet. Get started
See some different documents used in the retail industry. Get started
Learn some important tips about presenting yourself professionally in the retail industry. Get started
Find out how to work safely in a retail environment. Get started
Learn some tips for preventing and minimising theft in a retail outlet. Get started
Explore how merchandising and marketing can make a store and its products attractive to customers. Get started
Learn how product knowledge and good techniques can help with selling. Get started
Learn about the procedures for handling cash and non-cash items. Get started
Find out more about a career in the retail industry. Get started